FAQ

Frequently Asked Questions:

Any questions ? Let us help you! Or view other customers question; you may find your answer here !


Why is my credit card not working?
Did you put in the right ZIP Code and address of the card holder? Be sure that your card can be used abroad.


Departure location
The location is written under pickup location. You can also use the interactive Google map located on each tour page (on the bottom right hand side). You can use the map to get directions.


Do I need to take my voucher?
Yes you are required to present your voucher at the departure point/tour desk.
If you do not have access to a printer please contact our office via email: info@berlincitycruises.com or phone our office +49 30 2241 0265


How can I pay?
Payment can be made by credit card or by PayPal. If you would like to pay via bank transfer, please contact us and we will send you an invoice.


I am already in Berlin but I have lost my voucher.
This is mandatory to have your voucher, otherwise you cannot do a tour. Please contact our office via email or phone.


What is the cancellation policy?
For individuals:

  • Cancellation more than a week in advance : 15% administration fee
  • Cancellation between a week and 48 hours prior to departure date: 50% of the total amount plus administration fees that might be imposed
  • Cancellation less than 48 hours prior to departure date and time or no-show : 100% of the total amount
  • Airport, Limousine or Coach - transfer services are non-refundable

For groups:

  • Cancellation more than a month in advance : 15% administration fee
  • Cancellation between a month and 2 weeks prior to departure date: 50% of the total amount plus administration fees that might be imposed
  • Cancellation less than 2 weeks prior to departure date and time or no-show : 100% of the total amount
  • Airport, Limousine or Coach - transfer services are non-refundable


How can I book a tour?
You can book a tour by clicking on the calendar on the right side of each tour page. Select the date you are interested in, and fill in the information.
Straight after your payment, you will receive the voucher by email.


Can I book a tour at the last minute when I am already in Berlin?
Of course you can, but we advise you to book a tour in advance in order to ensure the availability.